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Evidence Summary

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   Health
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   Health Care
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What works in providing telehealth services to newcomers?

This resource, developed by Switchboard, summarizes the current evidence on providing telehealth services to newcomer communities. Drawing on strong and suggestive sources, the summary highlights that virtual mental health services can lead to positive outcomes for newcomers, despite challenges related to privacy and access to technology. It also finds that virtual perinatal mental health services and telehealth interventions for managing diabetes and hypertension show promising results. The summary discusses common barriers—such as digital literacy gaps, difficulty finding private spaces, and technological limitations—and offers practical recommendations for service providers.

Additionally, it identifies opportunities for future research, particularly in comparing telehealth outcomes with in-person services and exploring non-health-related virtual services for newcomers. This evidence summary is designed to support organizations and practitioners seeking to enhance their telehealth offerings for immigrant and refugee populations.

Post TitleStrength of EvidenceType of StudyDirection of Evidence
Day patient treatment for traumatic grief: Preliminary evaluation of a one-year treatment programme for patients with multiple and traumatic lossesSuggestiveSuggestive evidencePositive impact
The effectiveness of psychosocial interventions in war-traumatized refugee and internally displaced minors: Systematic review and meta-analysisStrongMeta-analysisInconclusive or mixed impact
Comparing trauma exposure, mental health needs, and service utilization across clinical samples of refugee, immigant, and U.S.-origin childrenSuggestiveSuggestive evidenceNo evidence about impact
Distrubed grief: Prolonged grief disorder and persistent complex bereavement disorderSuggestiveSuggestive evidenceNo evidence about impact
The traumatic grief inventory self-report version (TGI-SR): Introduction and perliminary psychometric evaluationSuggestiveSuggestive evidenceNo evidence about impact
Prospective risk factors for complicated grief: A review of the empirical literatureSuggestiveSuggestive evidenceNo evidence about impact
Correlates of grief-related disorders and mental health outcomes among adult refugees exposed to trauma and bereavement: A systematic review and future research directionsStrongSystematic reviewNo evidence about impact
Posttraumatic stress disorder and prolonged grief in refugees exposed to trauma and lossSuggestiveSuggestive evidenceNo evidence about impact
Brief imagery rescripting vs. usual care and treatment advice in refugees with posttraumatic stress disorder: Study protocol for a multi-center randomized-control trialModerateImpact evaluationPositive impact
A systematic review of school-based social-emotional interventions for refugee and war-traumatized youthStrongSystematic reviewInconclusive or mixed impact
Embroidery (tatriz) and Syrian refugees: Exploring loss and hope through storytellingSuggestiveSuggestive evidencePositive impact

Studies included in the database focused on high-income or upper middle-income countries, including but not limited to the United States. Studies included must have been published since 2012. To identify evidence related to case management with refugees, we searched the following websites and databases using the following population, methodology, and target outcome terms:

Websites and Databases Population Terms Methodology Terms Target Outcome Terms
ProQuest

PsycInfo

 

 

 refugee

OR

immigrant

OR

“unaccompanied minor”

OR

asylee

OR

“temporary protected status”

OR

“victims of traffick*”

OR

“traffick* victims”

OR

T-Visa

OR

U-Visa

OR

Cuban

OR

Haitian

OR

Amerasian

 

 evaluation

OR

impact

OR

program

OR

intervention

OR

policy

OR

project

OR

train*

OR

therapy

OR

treatment

OR

counseling

OR

workshop

OR

review

OR

meta-analysis

OR

synthesis

 grief

OR

bereav*