Hosted on August 5th, 2026, the training was delivered by Maya Wahrman, MSW, LSW, Training Officer, Switchboard
Webinar Overview
Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child or vulnerable adult has been abused, neglected, exploited, or abandoned. Yet some service providers may feel uncomfortable or confused about the reporting process. This webinar will cover the basics of mandatory reporting, including what is considered a reportable situation, to whom service providers should report, and what crucial information to include in a report. Case scenarios will allow participants to explore the difficulties of balancing and managing client trust, confidentiality, and relationships, while upholding their responsibilities. We’ll also discuss best practices to support clients throughout the reporting and investigation process.
Note: This training will not address specific state laws and responsibilities regarding mandatory reporting, but it will provide context and help clarify the process. Though mandatory reporting laws are not limited to children, this session will primarily focus on child abuse and neglect.
What I Will Learn
After watching this webinar recording, you will be able to:
- Describe key principles of mandatory reporting and reportable situations such as abuse and neglect of children and vulnerable adults
- Identify who may be a mandatory reporter and possible steps of the reporting process
- Integrate special considerations for working across cultures with newcomers in the mandatory reporting context
- Apply client-centered and trauma-informed principles to maintain client confidentiality and trust while upholding mandatory reporting responsibilities
Who Will Benefit?
- Client-facing staff and supervisors who support them
- Staff who may become mandatory reporters
- Staff who may become mandatory reporters
Level
- Introductory
