Resettlement providers handle a variety of daily tasks, including documenting cases in multiple languages, matching clients with limited housing options, analyzing program data, and coordinating time-sensitive services. Artificial intelligence (#AI) tools can streamline these tasks, helping both providers and clients achieve specific goals. This panel discussion will explore how AI tools can support information services and training for newcomers, emphasizing how to safely use this emerging technology. This session will pull themes from Switchboard’s recently published guide on Using AI in Service Delivery: A Framework to Evaluate Organizational Readiness and the AI Odyssey website.
This panel is a part of Switchboard’s 2025 Confluence, which shares practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources. This event engages service providers and partners looking to leverage technology—from everyday tools like smartphones and apps to emerging technologies like artificial intelligence (AI) and virtual reality (VR)— to address the challenges of the current moment. Via interactive workshops, panel discussions, and demonstrations, the event will focus on technology’s potential to reach more clients, and achieve stronger outcomes, despite constraints.
