The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and quality of client services and the well-being of staff.
Building Officer of the Day: ORR Program Physical and Behavioral Health Promising Practice
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