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This tip sheet will help you incorporate digital literacy into your case management practice to support newcomer clients in building self-sufficiency. When clients improve their digital literacy skills, they gain confidence and are better equipped to engage with you, other service providers, and their new communities. Use the tips and resources below in coordination with […]
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Caseworkers often spend valuable time walking clients through the same basic processes again and again. Multimedia resources, like short videos, allow service providers to communicate more efficiently by replacing repetitive, time‑consuming one‑on‑one explanations with accessible and scalable resources. Creating a brief tutorial once in an accessible format and sharing it broadly ensures information is delivered […]
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For newcomers to fully benefit from virtual and information services (VIS), they must be able to navigate technology with confidence. Many newcomers, however, face barriers that limit their ability to engage online, access information, and participate in virtual services. This guide presents five core challenges to digital access, along with steps you can take to […]
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Information and communication technology (ICT) refers to all devices, software, services, and applications that communicate, process, or manage information. Appropriate ICT is essential for virtual services to newcomers. To develop virtual services and select appropriate ICT, providers need to understand newcomers’ access levels, skills, and preferences. Key areas to survey include language needs, general literacy, […]
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Are you working with newcomers and curious about evidence-based practices to support your clients, but you have limited time? Did you know that generative artificial intelligence (GenAI) can help you begin the research needed to help identify evidence-based interventions more efficiently. This blog walks you through how to use generative AI responsibly to support research […]
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Virtual and information services (VIS) are increasingly becoming a part of service provision for newcomers as organizations find innovative ways to connect with clients via technology. The standards we describe below will provide you with guidance for the design, build, launch, and implementation of VIS programming for newcomer clients.
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This toolkit, developed by Switchboard, offers refugee service providers an introduction to virtual reality (VR) in the context of resettlement and integration programming. Through this guide, users will learn promising practices for integrating VR as a training tool in programs that support refugees and other newcomers. Future Switchboard resources will provide more details about the […]
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Watch this 11-minute video to transform your client communications from drained one-on-one explainer to video-powered problem solver, so you can scale your capacity and increase your impact with the clients who need support the most.
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You don’t need to be located in the same place as clients to help point them in the direction of useful services, resources, and reminders. Participants will learn from experts about how trusted apps, social media, and other virtual tools are supporting the sharing of accurate information to harder-to-reach communities. Speakers will discuss effective community […]
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About Confluence Tech conferences are often accused of chasing the next big thing: flashy tools, buzzwords, and speculative breakthroughs. Confluence 2025 took a different path. Switchboard gathered more than 100 refugee service providers, technologists, government partners, and researchers this past June at Civic Hall in New York City for two days of hands-on conversations about […]
