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Year Published: 2020

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How-to-Safely-Wear-Mask

TOPIC:

Health

SUBTOPIC:

COVID-19

How to Safely Wear Your Mask

PUBLISHED BY:

DATE:

This poster describes how to safely wear a mask or face covering to protect against COVID-19: Step 1: Wash or sanitize your hands. Step 2: Make sure the top of the mask is over your nose and the bottom is under your chin. Step 3: Place the mask over your nose and mouth before you […]

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20170824_AOberstadt_Dallas02

TOPIC:

Employment, Identity & Inclusive Services

SUBTOPIC:

Career Advancement, Gender Equality, Job Development

What is the evidence for improving the employment outcomes of refugee women through employment programs?

PUBLISHED BY:

DATE:

There is a lack of evidence about the impact of employment programs on employment rates for either refugee women or men. A 2015 comprehensive systematic review of the effects of interventions on refugees’ labor force participation rate, employment rate, use of cash assistance, income, job retention, and quality of life identified no studies for inclusion […]

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Screen Shot 2023-09-20 at 7.30.51 AM

TOPIC:

Employment

SUBTOPIC:

Career Advancement, Job Development, Job Readiness

Refugees and Asylees Have the Right to Work

PUBLISHED BY:

DATE:

Hosted on December 2, 2020, this training was delivered by Liza Zamd, Senior Trial Attorney at the Department of Justice (DOJ), Immigrant and Employee Rights Section; and Daniel Wilkinson, Program Manager for Economic Empowerment, Switchboard.   Have you ever had an employer request a specific employment authorization document from a client, even when that client […]

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UCurve

TOPIC:

Case Management, Mental Health and Wellness

SUBTOPIC:

The U-Curve of Cultural Adjustment

PUBLISHED BY:

DATE:

This poster shows the common phases of cultural adjustment that most people experience when moving to or visiting a new place. It is important to note that the length and intensity of each phase will vary, and that a newcomer may skip a phase altogether (such as those who plan to move on to another […]

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shutterstock_1067182751-2-2

TOPIC:

Mental Health and Wellness, Organizational Development

SUBTOPIC:

Behavioral Health Care, Self-care and Staff Care

What works to reduce burnout and vicarious trauma among refugee service providers?

PUBLISHED BY:

DATE:

There is strong evidence for a variety of strategies to reduce vicarious trauma, secondary traumatic stress, compassion fatigue, and burnout among helping professionals. A strong body of evidence has developed in the past twenty years on reducing stress reactions among a variety of professional helpers in a wide range of settings and professions. Strategies to […]

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Switchboard-Webinar-I-Was-Already-Burned-Out-Image

TOPIC:

Mental Health and Wellness, Organizational Development

SUBTOPIC:

Self-care and Staff Care

“I Was Already Burned Out, and Now This…” Strategies for Staff and Supervisors to Mitigate Burnout, Vicarious Trauma, and Other Occupational Hazards

PUBLISHED BY:

DATE:

Hosted on November 18, 2020, this training was delivered by Adeyinka Akinsulure-Smith, Ph.D., ABPP, Licensed Psychologist & Professor, The City College of New York Bellevue Program for Survivors of Torture; and Kristen Guskovict, LCSW, Founder, Humanitarian Empathy and Refugee Trauma (Heart) of Aid Work. For many months now, U.S. refugee service providers and the clients […]

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Switchboard-Info-Guide-Promoting-Organizational-Resilience-Image

TOPIC:

Mental Health and Wellness, Organizational Development

SUBTOPIC:

Self-care and Staff Care

Preventing Occupational Hazards by Promoting Organizational Resilience

PUBLISHED BY:

DATE:

Burnout, secondary traumatic stress, vicarious trauma, and compassion fatigue are all considered occupational hazards. These effects can result directly from working in certain professions, such as refugee service provision. The internal culture and environment of an organization can increase a staff person’s vulnerability to these occupational hazards, or these can enhance organizational resilience. This guide […]

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Switchboard-Info-Guide-Cultural-Competence-in-Refugee-Services-Image-1

TOPIC:

Case Management, Health, Identity & Inclusive Services, Mental Health and Wellness

SUBTOPIC:

Cultural Competence in Refugee Service Settings: Guidance for Service Providers Based on a Scoping Review of the Literature

PUBLISHED BY:

DATE:

Refugees have unique strengths and needs related to their cultural backgrounds and experiences of forced displacement and resettlement. Refugee service providers must demonstrate cultural competence to effectively serve clients, but this is often complicated by unclear definitions and a lack of practical guidance. This guide highlights key culturally competent approaches in refugee service settings, based […]

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evidence-summary-strengths

TOPIC:

Case Management, Child and Family Services, Health, Mental Health and Wellness

SUBTOPIC:

Child Wellbeing

What is the evidence for strengths-based and trauma-informed approaches?

PUBLISHED BY:

DATE:

Evaluations of strengths-based and trauma-informed approaches with refugees are limited, but they provide moderately strong positive evidence for a variety of outcomes. Five studies were identified that have examined the outcomes of strengths-based approaches with refugee clients. These studies have addressed diverse outcomes including health, mental health, social support, English proficiency, and cultural and community […]

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