Hosted on June 17th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard
Roundtable Overview
Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and how it supports both clients and staff. We will review the core principles of strengths-based, culturally responsive, and trauma-informed approaches that enhance client-centered practice. Participants will engage in case scenarios and interactive activities to practice client-centered skills and build confidence in working directly with refugees and newcomers.
What I Will Learn
After watching this webinar recording, you will be able to:
- Identify the purpose and principles of a client-centered approach to refugee service delivery and how it supports both clients and staff
- Describe strengths-based, culturally responsive, and trauma-informed approaches that center refugee clients in service provision
- Implement client-centered approaches to communicating with newcomers, setting service provision goals, and making referrals
Who Will Benefit?
- Front-line service providers working with refugees and newcomers
- Supervisors and staff supporting front-line service providers
- Supervisors and staff supporting front-line service providers
