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Summary PDF: What are the impacts of case management on refugees?

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What are the impacts of case management on refugees?

While rigorous evidence is limited, the literature suggests that case management is associated with numerous positive outcomes.

  • The body of evidence is largely suggestive in rigor and yields generally positive outcomes, although some studies show mixed results. The one available impact study yields positive results.
  • The available studies have examined diverse outcomes such as self-sufficiency, social support, employment, education, health, mental health, and service access.

 

The evidence suggests components of successful case management referrals.

  • Components of successful referrals include preparation, scheduling initial appointments directly, and ongoing coordination of care.

 

Case management is a skill requiring training.

  • The body of evidence shows that case management is a complex job requiring multiple abilities. Accordingly, appropriate staff selection and training are needed.

 

Further research is needed on varying case management approaches.

  • More research is needed that builds on the existing studies of successful and unsuccessful case management practices.
  • Future research should examine factors influencing the effectiveness of case management, such as case manager skills, varying case management approaches, client factors, and contextual factors.
  • Further research is also needed on specific components of strengths-based and trauma-informed case management.

Studies included in the database focused on high-income or upper middle-income countries, including but not limited to the United States. Studies included must have been published since 2012. To identify evidence related to case management with refugees, we searched the following websites and databases using the following population, methodology, and target intervention terms:

Websites and Databases Population Terms Methodology Terms Target Problem Terms
Campbell Collaboration
Cochrane Collaboration
Mathematica Policy Research
Urban Institute
Migration Policy Institute
CINAHL
ASSIA
Social Services Abstracts
Social Work Abstracts
PsycInfo
ERIC
refugee
OR
immigrant
OR
“unaccompanied minor”
OR
asylee
OR
“temporary protected status”
OR
“victims of traffick*”
OR
“traffick* victims”
OR
T-Visa
OR
U-Visa
OR
Cuban
OR
Haitian
OR
Amerasian
evaluation
OR
impact
OR
program
OR
intervention
OR
policy
OR
project
OR
train*
OR
therapy
OR
treatment
OR
counseling
OR
workshop
OR
review
OR
meta-analysis
OR
synthesis
“case manage*”