Webinar Transcript Data Driven State Refugee Programs Lessons from the Field

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Data-Driven State Refugee Programs: Lessons from the Field on Using Data to Improve Refugee Programs

This webinar was presented by Molly M. Scott of the Center for Income and Benefits at The Urban Institute and featured guest speakers Kit Taintor and Derek Maxfield.

This webinar presents key highlights from a recently published toolkit on effectively using data to measure and improve refugee services. This will include examples and lessons learned from states leveraging existing reporting data, building new client-centered databases, and learning about their programs in other innovative ways.


By the end of this 60-minute session, you will be able to:

  • Leverage existing data to answer research questions and inform program management;
  • Recognize the challenges of building and using an integrated client database and use proven strategies to avoid common pitfalls; and
  • Identify other innovative data collection opportunities.


Navigate this webinar with the timestamps listed below: 

0:00 – Introduction to Switchboard

2:26 – Introduction to Speaker and Objectives

12:02 – Leveraging Existing ORR Reporting Data

31:55 – Building Client-Center Data Systems

49:27 – Innovative Data Efforts

53:10 – Resources and Questions