Navigating Personal Finance and Avoiding Scams: An Introduction for Direct Service Providers

This webinar is presented by Switchboard, a one-stop shop for refugee service providers in the United States. Learn more about Switchboard at Hosted on December 7, 2022, the training was delivered by Switchboard and the Consumer Financial Protection Bureau (CFPB) .

Recently arrived newcomers to the United States and the service providers who support them face many barriers in navigating personal finance and avoiding predatory practices. This training will explain the role of the Consumer Financial Protection Bureau (CFPB) and the ways in which service providers can rely on CFPB’s suite of personal finance resources and its complaint/reporting mechanism to empower and protect immigrants, refugees, and other newcomers.

Additionally, this training will highlight the types of scams that bad actors commonly use to target newcomers and English language learners. This foundational knowledge will help providers improve their ability to educate newcomers on predatory practices, understand how to report fraudulent financial products and services, and equip newcomers with consumer education tools needed to open bank accounts, access credit, purchase cars, and transfer money. Participants will also have the opportunity to ask questions of a panel composed of qualified experts on this topic.