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Are you a newcomer service provider navigating staff transitions, shifting roles, or gaps in institutional knowledge? This blog post is for you! This post describes practical strategies for capturing knowledge, and sustaining teams during seasons of change and provides hopeful guidance for meeting the moment with resilience. Recognizing What’s Lost and What Can Be…
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This module explains the foundational skills of de-escalation. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other clients impacted by forced displacement. Upon completion of this course you will: Learn what de-escalation is Understand the foundational of de-escalation skills Apply de-escalation skills…
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This tip sheet provides guidance on mitigating conflict with clients as part of case management. This resource is designed for ethnic community-based organizations (ECBOs).
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This tip sheet describes the Circle Process, an activity you can conduct in your program to address conflict. This resource is designed for ethnic community-based organizations (ECBOs).
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This tip sheet provides guidance on building your capacity to address conflict, including conflict with clients. This resource is designed for ethnic community-based organizations (ECBOs).
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This tip sheet provides suggestions on mitigating conflict among refugee communities. This resource is designed for ethnic community-based organizations (ECBOs).
