Deep crises seem to multiply and diversify, with recent examples such as the war refugee crisis and the COVID 19 pandemic. At the same time, in these crises, people tend to get involved through various forms of volunteering. However, these can prove useless when unorganised, without adequately trained people. This article, having a theoretical background, examines key aspects of crisis management through a specialised literature review, highlighting ways of involving volunteers effectively so that they can make a real contribution to solving the crisis. The results indicate ways volunteering can respond to the various needs of crisis management, emphasising the need for careful planning, appropriate role assignment, training, and coaching, without neglecting aspects of time management, working under pressure, task satisfaction and well-being.
The management of volunteers – What can human resources do? A review and research agenda
There is an increasing interest from scholars and practitioners in understanding how non-profit organizations can design and implement human resources (HR) practices to enhance desirable volunteer attitudes and behaviors. This paper presents a comprehensive overview of existing studies on the relationship between HR practices and volunteering outcomes. We use the ability-motivation-opportunity model as a guiding…