Switchboard Blog

Switchboard’s blog posts offer a wide range of insights on the newcomer experience, including practical tips for navigating the resettlement process, resource lists tailored to community needs, case studies about relevant programs, engaging stories of successful integration, and more.

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Supporting Newcomer Clients and Staff Through Service Disruptions

This trauma-informed blog post provides practical strategies for service providers supporting forcibly displaced clients through program disruptions, emphasizing safety, transparency, collaboration, and respect for clients’ varied backgrounds and experiences. It outlines specific approaches for managing transitions—from preparing clients in advance to ensuring continuity of care—while acknowledging the emotional toll on both clients and staff. This…

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As you may know, in 2019, the IRS announced changes to its Form W-4. These changes will apply to all employee wages in 2020. The W-4 is the IRS form that new employees fill out to let their employers know how much money to withhold from their paychecks for federal taxes. Chances are you may…

If you’ve worked in employment services for a while, you know that the holidays (late November through early January) are often the slowest hiring months of the year. If there is one time of year when you feel like you’re terrible at your job, it’s probably during the so-called “most wonderful time of the year!”…

This blog post is part of a series on engaging with your local community to build support for refugee resettlement. See our previous post on Sharing Refugee Stories to Build Community Support and stay tuned for a forthcoming post on How States and Other Refugee Service Providers are Using Infographics to Engage Communities. Many of…

This blog post accompanies a new toolkit developed by the Urban Institute as part of the Switchboard program: Data-Driven State Refugee Programs: Lessons from the field on managing, analyzing, and using data to improve refugee programs. What challenges do states face in tracking Office of Refugee Resettlement (ORR) program outcomes? States face a number of…

This blog post accompanies a new toolkit developed by the Urban Institute as part of the Switchboard program: Data-Driven State Refugee Programs: Lessons from the field on managing, analyzing, and using data to improve refugee programs. The Office of Refugee Resettlement (ORR) recently delivered a series of webinar trainings on its updated ORR-6 report, which…