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emphatic

TOPIC:

Case Management, Mental Health and Wellness

SUBTOPIC:

Behavioral Health Care

Empathic Communication in Resettlement, Asylum, and Integration Settings

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This module explains the foundational skills of empathic communication. You will learn what empathic communication is, what foundational skills you need to communicate empathically, and how to use empathic communication techniques with your clients. It is designed for direct services staff and supervisors in Resettlement, Asylum & Integration contexts who support refugees, asylees, asylum-seekers, and other […]

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pexels-keira-burton-6147385

TOPIC:

Safety

SUBTOPIC:

Bullying

Navigating the Impact of Hate Incidents and Hate Crimes on Clients and Direct Service Staff

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[…] designated point person attend community meetings or liaise with law enforcement as part of a coordinated community response.    Ensure staff are trained in psychological first aid, empathic communication, and de-escalation. This will help staff be prepared for a wide range of client reactions if a client witnesses or becomes a victim of a hate […]

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