Announcement  Starting February 2025, join us on the first Monday of every month from 2:00 – 3:00 PM ET for free, informal data support. Whether you’re new to data or an experienced practitioner, we’re here to help!   Mark your calendars! Upcoming data office hours will be held on  February 3,  March 3,   April 7,  and , ...

What will this webinar cover?  ​​​Supporting practitioners’ well-being at the organizational level is key to delivering high-quality, compassionate services to newcomers. However, limited time, budget, and resources can make it difficult for staff to access wellness interventions. This webinar will explore evidence-bas , ...

Switchboard, in partnership with the Center for Adjustment, Resilience, and Recovery (CARRE), is pleased to announce a free online certificate course, Delivering Adjustment Support Groups, which will meet in four 75-minute sessions every Thursday from July 10 to July 31, 2025. This course is among the first National As , ...

What will this webinar cover?  ​​Resettlement service providers may encounter clients who exhibit suicidal ideation and/or have attempted suicide. This webinar is designed to equip service providers with essential knowledge and skills to aid in screening and preventing suicide amongst newcomers. The training provides a , ...

Explore how moral imagination—the belief that “every problem has three or more solutions”—can unlock new ways of thinking about the ethical challenges posed by AI. This interactive session blends big ideas with practical reflection. This keynote is a part of Switchboard’s 2025 Confluence, which shares practical tools, , ...

In this session, providers in the field share examples of how technology can be used to help newcomers navigate, access, and contribute to available resources in their community. Switchboard showcases its virtual community resource mapping and referral initiative Switchboard Community Support Line as an example of an e , ...

Resettlement providers handle a variety of daily tasks, including documenting cases in multiple languages, matching clients with limited housing options, analyzing program data, and coordinating time-sensitive services. Artificial intelligence (AI) tools can streamline these tasks, helping both providers and clients ac , ...

This panel considers how fundamental ideas of “service delivery” in resettlement may be reshaped to meet the demands and opportunities of the moment. It explores promising models and prototypes for virtual case management in various formats and actionable ways you can integrate these models in the work you do. This pan , ...

As technology becomes increasingly embedded in humanitarian response, the challenge is no longer just about designing innovative tools—but about ensuring they are responsibly implemented, contextually relevant, and sustainable in the field. In this keynote, Hisham Zawil, Head of Tech and Digital Partnerships at UNHCR, , ...

You don’t need to be located in the same place as clients to help point them in the direction of useful services, resources, and reminders.  Participants will learn from experts about how trusted apps, social media, and other virtual tools are supporting the sharing of accurate information to harder-to-reach communitie , ...

This ECHO series is designed to increase medical providers’ knowledge of the resettlement and health issues of newcomers, including refugee, immigrant, and migrant (RIM) populations. It will review resettlement pathways, evidence-based screening recommendations, and more common diagnoses and treatment approaches for pe , ...

Join this webinar to learn the following: Identify how novel/variant strains of influenza can develop and how these can be an occupational risk for newcomers. Recognize the risk factors for human infections of avian influenza (H5N1) and when human testing is recommended. Describe the importance of key partnerships and , ...