Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations.

Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with limited resources. This webinar will present the basics of collecting and using client feedback. In addition to traditional data collection approaches such as surveys and needs assessment, participants will learn about two-way communication strategies that can amplify client voice. We will also discuss the roles of client advisory councils, working groups, and focus groups, as well as strategies for closing the client feedback loop.

What I Will Learn

After participating in this event, you will be able to:

💡 Explain why collecting and using client feedback data is essential for effective services

🔄 Compare feedback data collection approaches, including two-way communication strategies

📈 Identify ways to use client feedback to improve services and close the feedback loop