Category: Switchboard

Roundtable Overview  Do you find yourself explaining the same processes to clients over and over again, like how to ride the bus, visit a doctor, or install a car seat? You’re not alone! But what if there were a smarter, more efficient way to deliver this essential information? Join our interactive roundtable to discover how multimedia tools like mobile video […]

Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or achieve lasting success. Instead of offering advice, client-centered case management favors techniques like Motivational Interviewing (MI) to support clients in […]

Switchboard is pleased to announce an upcoming webinar open to ​all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues!​ ​​Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be […]

Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with […]

  Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar will provide guidance on some of our most frequently asked questions on these topics. While there are […]

Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues! Webinar Overview Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child […]

Wednesday, September 17, 2:00 – 3:15 PM ETWednesday, October 15, 2:00 – 3:15 PM ETWednesday, November 5, 2:00 – 3:15 PM ET Switchboard is pleased to announce an upcoming three-part virtual roundtable series open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. This series will explore […]

Many mental health screening tools are designed and tested with Western patients and clients in mind, and do not take into consideration how mental health problems present or are perceived within varying cultural contexts and communities. To provide truly effective mental health care and service referrals, screening must be conducted with attentiveness to these individual […]

Job seekers with limited English proficiency (LEP), including those eligible for ORR services, often encounter systemic barriers to accessing meaningful employment. Challenges such as language ability, limited transportation options, and the absence of professional networks can make the job search especially difficult. Strategic partnerships with local employers play a critical role in expanding access to […]