Category: Switchboard

Roundtable Overview  ​​In resettlement services, experiences of death and loss are often layered with the challenges of migration, displacement, family separation, and adapting to life in a new country. These intersecting experiences can make grief more complex for newcomer clients and leave both clients and service providers feeling overwhelmed, uncertain, and unsure of how best […]

Roundtable Overview  ​Refugee and newcomer students experience high rates of bullying and may not understand how to effectively manage these situations, which could lead to social isolation, stress, and even behavior shifts where they bully others. This webinar will focus on supporting refugee students who are displaying bullying behaviors or are being bullied, while highlighting how bullying […]

Roundtable Overview  ​​Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and how it supports both clients and staff. We will review the core principles of strengths-based, culturally responsive, and trauma-informed approaches that enhance client-centered practice. Participants […]

Roundtable Overview  Do you find yourself explaining the same processes to clients over and over again, like how to ride the bus, visit a doctor, or install a car seat? You’re not alone! But what if there were a smarter, more efficient way to deliver this essential information? Join our interactive roundtable to discover how multimedia tools like mobile video […]

Unaccompanied Refugee Minors (URMs)* often face distinct challenges as they strive for greater independence while coping with past trauma, adjusting to a new culture, and managing competing demands in their daily lives. These challenges can make it difficult for youth to maintain motivation or achieve lasting success. Instead of offering advice, client-centered case management favors techniques like Motivational Interviewing (MI) to support clients in […]

Switchboard is pleased to announce an upcoming webinar open to ​all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues!​ ​​Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be […]

Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with […]

  Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar will provide guidance on some of our most frequently asked questions on these topics. While there are […]

Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues! Webinar Overview Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child […]

Wednesday, September 17, 2:00 – 3:15 PM ETWednesday, October 15, 2:00 – 3:15 PM ETWednesday, November 5, 2:00 – 3:15 PM ET Switchboard is pleased to announce an upcoming three-part virtual roundtable series open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. This series will explore […]