As remote and hybrid services become standard, service providers need to approach virtual interactions with the same care they bring to in-person ones. This tip sheet offers five considerations for remote case management with newcomers:
- Choosing the right communication tool for each client and context
- Securing appropriate language interpretation and setting up for success
- Building trust through warmth, clarity, and consistency
- Protecting client privacy and safeguarding sensitive data
- Staying attentive to client well-being
