Hosted on September 9th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard; and Kristen Allen, Training Officer, Switchboard.
Refugee service providers nationwide are engaging with clients remotely through fully virtual or hybrid services, reaching people who might otherwise go unserved. This webinar explored the difference between fully virtual services and hybrid services and explained how clients’ digital access is an important component of remote case management. Participants learned how to build trusting relationships with newcomer clients in remote interactions, create safety by protecting clients’ personal information, and support clients’ well-being. The session also covered key considerations for selecting virtual platforms that align with clients’ communication and accessibility needs, organizational resources, and program budgets. Through case scenarios and a live Q&A, participants gained practical tools and strategies to strengthen their remote case management practice.
What I Will Learn
After watching this webinar recording, you will be able to:
- Describe virtual and hybrid services and the importance of digital access in remote case management
- Implement approaches to build trust and improve communication with newcomer clients in remote interactions
- Apply key safety practices to protect clients’ privacy, personal information, and well-being
- Evaluate pros and cons of virtual platforms based on client needs and organizational resources
Who Will Benefit?
- Service providers in virtual service programs
- Service providers looking to enhance remote communication with clients in hybrid case management programs
Level
- Introductory
