For most resettled refugees, the next steps in their immigration process are explained during cultural orientation. But many newcomers may still feel overwhelmed or uncertain about the process. This guide is designed to support refugee service providers—including caseworkers, managers, and others who work closely with Office of Refugee Resettlement (ORR)-eligible individuals—in strengthening their everyday processes to help clients access immigration legal information and services. By using practical strategies that can be integrated into existing workflows, you can help your clients connect to legal resources without stepping outside your scope of work.
