As artificial intelligence (AI) tools become more common in resettlement service delivery, service providers need practical guidance for introducing these tools to clients transparently, obtaining informed consent, and maintaining trust across cultural and language differences. This guide covers how to prepare for AI use in service delivery, communicate clearly with clients, and respond to common concerns about privacy, accuracy, and data handling.
Content includes guidance on knowing your organization’s AI policies, identifying when AI is and is not appropriate to use, a step-by-step checklist for introducing AI before and during appointments, sample scripts for common client questions, and a case scenario illustrating informed consent practices with an older newcomer client. Designed for frontline caseworkers, case managers, and service providers who use or are considering using AI tools such as translation, interpretation, housing search, and document preparation in direct client services.
