Information and communication technology (ICT) refers to all devices, software, services, and applications that communicate, process, or manage information. Appropriate ICT is essential for virtual services to newcomers. To develop virtual services and select appropriate ICT, providers need to understand newcomers’ access levels, skills, and preferences. Key areas to survey include language needs, general literacy, technology access, and digital literacy. This survey tool can help you gather this information as part of the design phase before any program or technology is built.
