Earn your ASWB ACE-approved certificate worth 1.5 continuing education (CE) credits for completion of the free Switchboard webinar, Navigating Difficult Conversations with Clients.
Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated given past trauma exposure and cultural differences. This webinar will offer best practices for navigating these sensitive conversations with a mutually respectful, trauma-informed approach. Participants will explore helpful communication strategies through case scenarios to develop skills for engaging clients supportively and effectively.
Objectives:
After participating in this event, you will be able to:
- Recognize ongoing resettlement challenges, including employment and housing barriers, that require difficult conversations between clients and providers
- Identify key communication skills and specific phrases for keeping conversations supportive and respectful for both clients and providers
- Apply a trauma-informed and compassionate approach to current client and service provision challenges
Who Is This Course For?
This introductory course is designed for social workers and supervisors working in refugee service provision, including:
- Service providers and social workers who want to bolster their communication skills, particularly when discussing difficult topics with clients
- Social work and resettlement supervisors and organizational staff who interact with newcomers or support client-facing staff
This is a recorded asynchronous distance learning course with one asynchronous session hosted on Thinkific. Registration is free. Registration deadline is ongoing. For ADA accommodations, please contact switchboard@rescue.org, attn: Tigest Coleman. All learners are required to have a computer system and internet connection.
