We all collect a range of data for our refugee case management programs. We use data to determine and document client eligibility, to ensure the quality and timeliness of services, to track program progress and outcomes, and to inform decision making. These resources will help you ensure that the data collected as part of case management is high quality: complete, correct, consistent, relevant and timely.
META’s 4 Practical Tips for Improving Data Quality in Case Management Programs can help you improve your processes for collecting and analyzing data, from determining what to capture, to setting up strong organizational procedures and training staff. The accompanying Case Study puts one of these tips into practice. You’ll learn how a fictional caseworker used automatically updating graphs (also called dashboards) in Microsoft Excel to better monitor his program data.