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Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Collecting and using client feedback data is essential to strong program design and implementation. However, it can be difficult for newcomer service providers to do so effectively, particularly with…
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Switchboard is excited to announce it is hosting the International Rescue Committee’s (IRC) Headquarters’ Housing Team and Refugee Housing Solutions (RHS) to answer your housing-related questions. Whether you’re new to housing or an experienced housing practitioner, join us for free, informal housing support. We’re here to help! Is this for me? Drop by our All…
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This webinar will provide guidance on workplace rights for employees with temporary immigration statuses – such as TPS, humanitarian parole, and deferred action – when their work permits are revoked or otherwise expire, including information on work permit validity, automatic extensions, Form I-9, reverification, document abuse, and related labor protections. This webinar will have simultaneous…
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Join us for an upcoming training workshop presented by USCRI’s Refugee Youth Resource Center! This 1.5-hour training is intended for service providers working with refugee and other ORR-eligible youth, including resettlement agencies, child welfare, schools, health/mental health providers, anti-trafficking organizations, and others. By the end of the webinar, participants will be able to: • Identify…
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Session Description Burnout is common among high stress, high stakes work environments. Vicarious trauma can also be high among providers working with survivors of torture given the emotional content of survivors’ experiences. The ability to recognize signs of burnout and vicarious trauma is critical for protecting provider wellbeing and ensuring high quality clinical care. This…
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Join us for an upcoming training workshop presented by USCRI’s Refugee Youth Resource Center! This 1.5-hour training is intended for service providers working with refugee children and youth, including resettlement agencies, child welfare, schools, health/mental health providers, anti-trafficking organizations, and others. By the end of the webinar, participants will be able to: • Describe the…
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Language access is essential for belonging and public safety. When information is available in various languages, it improves access to healthcare, emergency help, and fairness in legal situations. But what does language access look like today, and how is it changing? Through shared examples and stories that show new opportunities and give hope for a…
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Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar will provide guidance on some of our most frequently asked questions on these topics. While there are…
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Join us as we revisit some of the top-rated breakout sessions from the 2025 Welcoming Interactive. During this webinar, participants will gain an inside look at the collaboration between the Office of Global Michigan (OGM) and the Michigan State Housing Development Authority (MSHDA) in launching the Newcomer Rental Subsidy (NRS) Program. They will learn how…
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Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues! Webinar Overview Many refugee service providers are mandated reporters—they’re required to report when they know or reasonably believe that a child…