Reaching Hard-to-Reach Clients through Information Services Best Practices
You don’t need to be located in the same place as clients to help point them in the direction of useful services, resources, and reminders. Participants will learn from experts about how trusted apps, social media, and other virtual tools are supporting the sharing of accurate information to harder-to-reach communities. Speakers will discuss effective community engagement, emphasize the role of trusted messengers, and highlight practical tools that participants can begin using immediately in their work.
This panel is a part of Switchboard’s 2025 Confluence, which shares practical tools, techniques, and examples of how ethical and affordable technologies can address current resettlement challenges, with an emphasis on reaching and serving clients who are not located in proximity to services and resources. This event engages service providers and partners looking to leverage technology—from everyday tools like smartphones and apps to emerging technologies like artificial intelligence (AI) and virtual reality (VR)— to address the challenges of the current moment. Via interactive workshops, panel discussions, and demonstrations, the event will focus on technology’s potential to reach more clients, and achieve stronger outcomes, despite constraints.
🔵Our Award-Winning Project – Co-Creating Virtual Reality Videos To Support Newcomer Youth:
🔵 Learn about using virtual reality in resettlement with 360 videos
https://learning.switchboardta.org/collections/VR-360-videos
🔵 View Switchboard’s Digital Literacy and Emerging Tech Resources
https://www.switchboardta.org/resources/?_topic=digital-literacy
🔵 Submit a Technical Assistance Request