Resources
Our multimedia resource library features content developed by both Switchboard and the larger resettlement community. You can browse the library by resource type, topic, population group, language, or publication year, or by using keywords through our search bar.
The external resources listed in this library represent the views and opinions of their original authors and do not necessarily represent the views or opinions of Switchboard.
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Hosted on September 17, 2026, the training was delivered by Krysti Nellermoe, Senior Program Officer for Emerging Technologies and Digital Literacy, Switchboard; and Kimberly Inez Mays, Senior Program Officer for Digital Platforms and AI, Switchboard. Resettlement service providers are navigating a new kind of challenge: how to integrate artificial intelligence (AI) tools into their […]
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Hosted on September 9th, 2026, the training was delivered by Maya Wahrman, Training Officer, Switchboard; and Kristen Allen, Training Officer, Switchboard. Refugee service providers nationwide are engaging with clients remotely through fully virtual or hybrid services, reaching people who might otherwise go unserved. This webinar explored the difference between fully virtual services and hybrid […]
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Are routine administrative activities limiting your ability to spend time and energy on the casework that really matters? In this blog post, we discuss real-world applications of artificial intelligence (AI) tools that can help you address common challenges and free up your time for more complex resettlement tasks requiring human judgment. This is Part Two […]
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As artificial intelligence (AI) tools become more common in resettlement service delivery, service providers need practical guidance for introducing these tools to clients transparently, obtaining informed consent, and maintaining trust across cultural and language differences. This guide covers how to prepare for AI use in service delivery, communicate clearly with clients, and respond to common […]
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Refugee service providers across the U.S. are integrating artificial intelligence (AI) into their work and have already found many useful ways to appropriately implement AI tools. But questions and considerations have also emerged: What about data privacy? What if AI gets something wrong? Can technology really fit into work that’s fundamentally about human connection and […]
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This tip sheet will help you incorporate digital literacy into your case management practice to support newcomer clients in building self-sufficiency. When clients improve their digital literacy skills, they gain confidence and are better equipped to engage with you, other service providers, and their new communities. Use the tips and resources below in coordination with […]