Navigating Difficult Conversations with Clients
Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues!
Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated, given past trauma exposure and cultural differences.
This webinar will offer best practices for navigating these sensitive conversations with a mutually respectful, trauma-informed approach. Participants will explore helpful communication strategies through case scenarios to develop skills for engaging clients supportively and effectively.
What I Will Learn
After participating in this event, you will be able to:
📍 Recognize ongoing resettlement challenges, including employment and housing barriers, that require difficult conversations between clients and providers
🗝️ Identify key communication skills and specific phrases for keeping conversations supportive and respectful for both clients and providers
🌱 Apply a trauma-informed and compassionate approach to current client and service provision challenges
About this webinar
Cost: Free
Length: 90 Minutes
Level: Introductory
This event offers 1.5 ASWB ACE-approved CEs.
Wednesday, April 1, 2026
1:00 – 2:30 PM ET
10:00 – 11:30 AM PT
Please use a time zone converter to determine your local time for this webinar.
Who Will Benefit?
- Service providers who want to bolster their communication skills, particularly when discussing difficult topics with clients
- Agency supervisors and organizational staff who interact with newcomers or support client-facing staff
Recommended Prerequisites
While not a requirement, Switchboard encourages participants to review the following Switchboard guide in advance of this event:
Navigating Difficult Conversations with Clients
Switchboard is pleased to announce an upcoming webinar open to all refugee service providers, whether working at state agencies, resettlement agencies or affiliates, or other organizations. Please circulate this announcement widely among your colleagues!
Newcomers often encounter complex, challenging situations as they adjust and integrate into society. Conversations with clients about these challenges can be particularly complicated, given past trauma exposure and cultural differences.
This webinar will offer best practices for navigating these sensitive conversations with a mutually respectful, trauma-informed approach. Participants will explore helpful communication strategies through case scenarios to develop skills for engaging clients supportively and effectively.
What I Will Learn
After participating in this event, you will be able to:
📍 Recognize ongoing resettlement challenges, including employment and housing barriers, that require difficult conversations between clients and providers
🗝️ Identify key communication skills and specific phrases for keeping conversations supportive and respectful for both clients and providers
🌱 Apply a trauma-informed and compassionate approach to current client and service provision challenges
About this webinar
Cost: Free
Length: 90 Minutes
Level: Introductory
This event offers 1.5 ASWB ACE-approved CEs.
Wednesday, April 1, 2026
1:00 – 2:30 PM ET
10:00 – 11:30 AM PT
Please use a time zone converter to determine your local time for this webinar.
Who Will Benefit?
- Service providers who want to bolster their communication skills, particularly when discussing difficult topics with clients
- Agency supervisors and organizational staff who interact with newcomers or support client-facing staff
Recommended Prerequisites
While not a requirement, Switchboard encourages participants to review the following Switchboard guide in advance of this event: