A Trauma-Informed Approach to De-escalation and Crisis Response

What will this webinar cover?
Work with refugee and newcomer clients is multifaceted and complex. At times, the added layers of past trauma, resettlement stressors, and navigation of complicated and limited resources can lead to high-stress interactions with clients. Recently, direct service providers have reported a marked increase in the need for crisis management with their most vulnerable clients. This webinar will provide foundational information on how trauma can influence and escalate client responses. Practical tips on de-escalating client interactions while staying grounded and ensuring both client and staff safety will be identified.

Is this webinar for me?
This webinar is designed for frontline and management staff at all experience levels who work with newcomer clients and are seeking introductory information on de-escalating client responses. It will be especially relevant for staff who bring a basic foundation in the principles of trauma-informed care.

Why should I attend?
After attending this 90-minute webinar, you will be able to:

Recognize common trauma responses among refugee and newcomer clients and how they may contribute to escalated client behaviors
Utilize practical techniques to mitigate potential client escalation and stay grounded while de-escalating client crises
Describe effective practices, at the individual and organizational levels, to ensure staff safety and well-being during crisis situations