Switchboard Blog
Switchboard’s blog posts offer a wide range of insights on the newcomer experience, including practical tips for navigating the resettlement process, resource lists tailored to community needs, case studies about relevant programs, engaging stories of successful integration, and more.
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Why Trauma-Informed Surveys Matter—and How to Create Them
Collecting high-quality data is essential in refugee service work, whether for client needs assessments, program evaluations, or organizational learning. But sometimes even well-intentioned surveys can unintentionally create stress, reduce trust, or compromise the accuracy of the data collected. Switchboard’s Trauma-Informed Survey Toolkit (TIST) was developed to help service providers design surveys that are safe, respectful,…
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World Refugee Day may have passed, but now is the time to continue the conversation! Switchboard’s resource library hosts a wide range of community engagement resources, including new materials developed by Switchboard on community resource mapping and leveraging community feedback. If you’d like customized support on community engagement, consider submitting a technical assistance request to…
- Meg Gibbon
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Congratulations on becoming the newest member of the employment team! Helping clients obtain employment and advance in their careers is challenging work, but also extremely rewarding. Here are some tips to help you navigate the day-to-day work and succeed in your new role. 1. Introduce Yourself Your manager will introduce you to the coworkers you…
- Saba Imran
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As colleagues working across the resettlement community, we all bring a wealth of expertise to our work. But whether we work for states, resettlement agencies or other organizations, it’s not always easy for us to learn from one another. To help meet this need, Switchboard is excited to launch our first interagency community of practice…
- Meg Gibbon
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This blog post is adapted from the Switchboard toolkit Job Counseling for Career Pathways. Across the country, there is an increasing emphasis on career pathways programming in refugee employment programs. Whether you are looking to build a dedicated career pathways program or simply tweak existing program offerings to better serve clients looking to move beyond that…
- Daniel Wilkinson
Welcome to the Switchboard blog! For our first post, we thought we’d share how our team came up with the name Switchboard. You may have heard our program previously referred to as the Refugee Technical Assistance Program, or RTAP. We knew we needed a name that was more memorable and readily identifiable. Here is the…
- Meg Gibbon
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This blog post was written by Higher Employment Services Technical Assistance and is included as an archived post on the Switchboard blog. Refugee young adults in the U.S. between the ages of 16 and 24 may have narrow educational and career training options due to low English language proficiency and a lack of formal education. Job…
- Katie Jipson