Switchboard Blog
Switchboard’s blog posts offer a wide range of insights on the newcomer experience, including practical tips for navigating the resettlement process, resource lists tailored to community needs, case studies about relevant programs, engaging stories of successful integration, and more.
FEATURED BLOG

Newcomer Taxes: Frequently Asked Questions
This blog post equips service providers with ready-to-use language for responding to newcomers’ common questions about U.S. taxes. Topics covered include filing requirements, income reporting, refunds, payment plans, and how immigration status intersects with tax obligations. You can use these responses as a starting point for client conversations and refer newcomers to tax professionals for…
Refine Search
This blog post is part of a series on engaging with your local community to build support for refugee resettlement. See our previous posts on Sharing Refugee Stories to Build Community Support and Using Data to Tell Program Stories…Without Putting Your Audience to Sleep. Wondering whether your program data has potential for community engagement? Unsure…
- Switchboard
This blog post is part of a series on engaging with your local community to build support for refugee resettlement. See our previous post on Sharing Refugee Stories to Build Community Support and stay tuned for a forthcoming post on How States and Other Refugee Service Providers are Using Infographics to Engage Communities. Many of…
- Meg Gibbon
This blog post accompanies a new toolkit developed by the Urban Institute as part of the Switchboard program: Data-Driven State Refugee Programs: Lessons from the field on managing, analyzing, and using data to improve refugee programs. What challenges do states face in tracking Office of Refugee Resettlement (ORR) program outcomes? States face a number of…
- Charles Shipman
This blog post accompanies a new toolkit developed by the Urban Institute as part of the Switchboard program: Data-Driven State Refugee Programs: Lessons from the field on managing, analyzing, and using data to improve refugee programs. The Office of Refugee Resettlement (ORR) recently delivered a series of webinar trainings on its updated ORR-6 report, which…
- Jaime Costigan
This blog post was written by Jessica Shakesprere and Ian Hecker of the Urban Institute. It accompanies a new toolkit developed by the Urban Institute as part of the Switchboard program: Data-Driven State Refugee Programs: Lessons from the field on managing, analyzing, and using data to improve refugee programs. Many states that welcome refugees lack…
- Urban Institute
Connecting clients with jobs is essential to their self-sufficiency, but it’s not the only way to promote economic security and success. Economic mobility and long-term integration can be improved by establishing broader economic assets such as a credit score, home equity, checking/savings accounts, post-secondary education, retirement savings, and access to tax services. To learn more,…
- Carrie Thiele