Hosted on December 10, 2025, this training was delivered by Maya Wahrman, Training Officer, Switchboard.
Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar provides guidance on some of our most frequently asked questions on these topics. While there are no easy answers to these complex challenges, we share ideas that have helped many experienced case managers.
By the end of this webinar, you will be able to:
- Recognize several common challenges of case management while identifying strategies to set healthy professional boundaries with clients
- Describe ways to improve work-life harmony, including shifts in mindset and self-care strategies
- Apply new time management approaches and organizational tools to navigate high caseloads
