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Understanding Haiti and the Journeys of Haitian Migrants” provides information about recent Haitian history, current country conditions, displacement challenges, and the experiences of Haitian nationals in the United States and other parts of the Americas. It aims to help U.S. resettlement agencies (RAs), local affiliates, service providers, and practitioners better understand and support Haitian migrants, […]
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This backgrounder provides information about recent Cuban history, current country conditions, displacement challenges, and the experiences of Cuban nationals in the United States and other parts of the Americas. It aims to help U.S. resettlement agencies (RAS), local affiliates, service providers, and practitioners better understand and support Cuban migrants, newcomers, and refugees in the United […]
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Switchboard has developed this toolkit in partnership with the Migration Policy Institute (MPI) to support public and private sector stakeholders involved in resettlement with conducting effective quarterly consultations (QCs). Those stakeholders include State Refugee Coordinators (SRCs), State Refugee Health Coordinators (SRHCs), national and local resettlement agency (RA) staff, ethnic community-based organizations (ECBOs), and others. After […]
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Hosted on November 13, 2024, the training was delivered by Debra Means-West, Director, Network and Resource Development; Hannah Roche, Program Director, Global Talent; and, Heather Webster, Employer Engagement Coordinator, Global Talent. Approximately two million newcomers who hold a bachelor’s degree or higher are either unemployed or underemployed in the U.S., according to the Migration […]
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The University of California San Francisco (UCSF) Trauma Recovery Center (TRC) developed and implemented a “building officer of the day” (BOD) system to provide immediate support to clients and staff during office hours. This practice addresses the challenge of meeting urgent, time-sensitive client needs. Preliminary data indicates the BOD system positively impacts the timeliness and […]
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Hosted on October 30, 2024, the training was delivered by Tigest Coleman MSW, LICSW, Deputy Director, Switchboard; Sarah Diner, MPH, Program Officer, Research, Switchboard; Maya Wahrman, MSW, LSW, Training Officer for Client-Centered Services, Switchboard; and, Megan Rafferty, MA, LPC, LAC, Training Officer for Mental Health, Switchboard . Feeling overwhelmed by the challenges of refugee service […]
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In resettlement settings, as in other social service settings, agencies must be prepared to respond to client crises and other critical incidents. Both individual crises and larger threats to the agency and/or staff require immediate and effective responses to ensure the safety and well-being of everyone involved. The development of agency-wide critical incident policies and […]
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Newcomer integration depends on countless individual and systemic factors, and feeling empowered in accessing services in a new community is an essential indicator of success. Newcomer service providers can play a major role in supporting newcomer access to resources in their communities, but it can be tough to know where to start in addressing the […]
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This resource provides essential safety tips and guidance for refugees and resettlement agencies during U.S. presidential election seasons, when public interest in these communities may increase. It covers how to handle interview or photo requests, manage harassing calls or messages, protect personal information, and enhance personal and home security. The guide also emphasizes contacting a […]
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This online self-directed course is designed for anyone working in refugee service provision, including staff who directly serve newcomers and their supervisors. The course is useful in improving your work with refugee and newcomer clients. This course encourages all service providers, regardless of experience, to reflect on how their identity shapes their service provision and […]
