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There is an increasing interest from scholars and practitioners in understanding how non-profit organizations can design and implement human resources (HR) practices to enhance desirable volunteer attitudes and behaviors. This paper presents a comprehensive overview of existing studies on the relationship between HR practices and volunteering outcomes. We use the ability-motivation-opportunity model as a guiding…

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This chapter elaborates the essential components of the volunteer program and offers suggestions for increasing their effectiveness. Two caveats with respect to coverage are in order. First, one might reasonably add risk management for volunteers and volunteer programs to the listing above, since it has become a concern to many host organizations. Second, the chapter…

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Volunteering research has long focused on the characteristics of volunteers and their motivations to highlight what drives them to dedicate their free time to good causes. More recently, researchers have turned their attention toward exploring the management practices that nonprofit organizations can implement to promote volunteers’ motivations and thereby improve their attitudes and performance. Our…

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Given many nonprofit service organisations rely on volunteers to provide valued services to their communities, examining the factors that impact the retention and recruitment of volunteers is of central importance for the success and longevity of many community-based services. Psychological ownership is a phenomenon whereby objects that are not physically or legally possessed can be…

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Volunteer organizations operate in a challenging environment and their management practices toward volunteers have become increasingly influenced by the private sector. This case study explores the impact of brand heritage on the experience of volunteering in such managed environments. We use data from the U.K. Scouts to show that brand heritage has a positive bearing…

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Retaining productive volunteers is an essential issue nonprofit organizations face, as volunteers help extend nonprofits’ services to their target populations. The current study examined two facets of communication, perception of voice (i.e., upward communication) and satisfaction with communication (i.e., downward communication), as well as training, as important volunteer management practices with respect to facilitating volunteer…

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This study reviews the literature available on contents, form, and effectiveness of group-based programs for combined financial education and counseling aimed specifically at populations at risk for financial difficulties. Despite the widespread application of these programs, relatively little is known about their effectiveness. In general, evidence points to positive effects of several programs on knowledge,…

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Volunteerism plays a vital role in the extensive social service system. Previous research has shown that drivers of volunteering (DOVs) are associated with desirable outcomes such as improved volunteer performance and higher levels of volunteer engagement. However, limited attention has been paid to the differential effects of different DOVs on volunteer engagement and their mechanisms…

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This article reviews 81 articles that directly tested the effectiveness of volunteer management practices. Many articles measured volunteers’ perceptions of the quality of management practices, not the practices themselves, making their utility to volunteer managers limited. Most articles used self-reported, cross-sectional surveys and subjective outcome measures such as satisfaction and intent to continue volunteering. Despite…

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There is plenty of evidence demonstrating that volunteering generates benefits for individuals and society at large. However, the role of technology used in recruiting, managing, and retaining volunteers in nonprofits is underexplored in East Asia. Drawing from in‐depth interviews with representatives of eight nonprofits, we examine how technology reconfigured volunteer management in nonprofits, identify its…