PTSD and De-Escalating Difficult Situations

Direct service providers have observed a notable increase in the need for crisis management with their most vulnerable clients. This webinar seeks to:

  • Provide foundational information on how trauma can influence and intensify client responses.
  • Recognize post-traumatic stress disorder (PTSD) among refugee and newcomer clients and how service providers may contribute to escalated client behaviors.
  • Explore practical techniques for remaining grounded while de-escalating client crises.
  • Discuss best practices to ensure staff safety and well-being in crisis situations.

The event is finished.


Dec 20 2023


2:00 pm - 3:00 pm


Refugee Welcome Collective
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