PTSD and De-Escalating Difficult Situations

Direct service providers have observed a notable increase in the need for crisis management with their most vulnerable clients. This webinar seeks to:

• Provide foundational information on how trauma can influence and intensify client responses.
• Recognize post-traumatic stress disorder (PTSD) among refugee and newcomer clients and how service providers may contribute to escalated client behaviors.
• Explore practical techniques for remaining grounded while de-escalating client crises.
• Discuss best practices to ensure staff safety and well-being in crisis situations.