How to Use Artificial Intelligence in Resettlement Work: Opportunities and Challenges
Resettlement service providers are navigating a new kind of challenge: how to integrate artificial intelligence (AI) tools into their work to increase efficiency while protecting the expertise, judgment, and human-centered approach that newcomers depend on. Whether you’re already using AI and wondering if it’s safe and appropriate or just beginning to explore, this webinar offers a practical introduction grounded in everyday tasks like case note drafting and multilingual communication.
Through live demonstrations and a simple decision-making framework, participants will gain a clearer understanding of what these tools can and cannot do and how to use them responsibly.
What I Will Learn
After participating in this event, learners will be able to:
🧠 Describe generative AI, its capabilities, and its limitations
🗂️ Identify two resettlement work tasks that AI tools can support
🧩 Apply a three-step framework to determine AI suitability for daily resettlement tasks
Who Will Benefit?
- Caseworkers and case managers interested in integrating AI into their daily work
- Program coordinators and managers evaluating whether AI tools are appropriate for their teams
- Managers and leaders interested in enabling their teams to work more efficiently
Recommended Prerequisites
While not a requirement, Switchboard encourages participants to review the following resources in advance of this event:
Using AI in Service Delivery – A Readiness Framework
Getting Started with Artificial Intelligence: FAQs