Enhancing Refugee Care: The Link Between Provider Wellness and Service Quality

What will this webinar cover? 

​​​Supporting practitioners’ well-being at the organizational level is key to delivering high-quality, compassionate services to newcomers. However, limited time, budget, and resources can make it difficult for staff to access wellness interventions. This webinar will explore evidence-based strategies to address vicarious trauma, compassion fatigue, and burnout, ultimately improving service delivery.  

​Drawing on findings from two Switchboard studies—Compassion and Burnout Among Refugee Resettlement Workers in the U.S. and the Annual Survey of Refugee Service Providers (ASRSP)—the panel will connect practitioner well-being with effective service provision. The panel of speakers will share preliminary qualitative findings from practitioners to highlight effective strategies to strengthen practitioners’ well-being within an organization.  ​ 

​Participants will also be introduced to Motivational Interviewing as a tool to build resilience, enhance client engagement, and support staff well-being. An interactive Q&A session will provide an opportunity to dive deeper into the research and strategies discussed.​ 

Is this webinar for me? 

​​​This session is designed for professionals working in refugee service provision, including case managers, social workers, mental health practitioners, and program managers. Organizational leaders and decision-makers looking to implement evidence-based strategies for enhancing practitioner well-being and service effectiveness will also find valuable insights. 

​​While not a requirement, Switchboard encourages participants to read Compassion Satisfaction, Burnout, and Secondary Traumatic Stress among Refugee Resettlement Workers in the United States and the evidence summary What Works to Reduce Burnout and Vicarious Trauma Among Refugee Service Providers? in advance of this training.​ 

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Why should I participate? 
After participating in this ​60-minute​ session, you will be able to:  

​​​Identify the factors that might impact refugee service providers’ well-being
Describe the potential relationship between practitioner well-being and service quality in the U.S. refugee context
Apply evidence-based interventions, drawing from three key areas of research, to improve the effectiveness of services and enhance practitioner well-being