Creating Balance in Case Management

Every year, Switchboard receives an abundance of questions from case managers about how to balance caseloads, paperwork requirements, and other challenging aspects of case management, such as setting boundaries with clients and creating self-care regimens. This webinar will provide guidance on some of our most frequently asked questions on these topics. While there are no easy answers to these complex challenges, we will share ideas that have helped many experienced case managers.

After participating in this event, you will be able to:

– Recognize several common challenges of case management while identifying strategies to set healthy professional boundaries with clients

– Describe ways to improve work-life harmony, including shifts in mindset and self-care strategies

– Apply new time management approaches and organizational tools to navigate high caseloads

Case managers
Providers and individuals serving refugees who are navigating the challenges of balancing multiple responsibilities while striving to maintain work-life harmony

Maya is a social worker licensed in New Jersey with a lifelong commitment to working with refugees and immigrants. She brings to Switchboard nearly a decade of experience in resettlement and immigrant services, including direct case management, mental health counseling, school and education support, program management, and state government policy and administration. Maya previously served as the Refugee Health and Wellness Specialist in the New Jersey Office of New Americans. Maya holds a Master of Social Work from Rutgers University and a Bachelor of Arts in History with certificates in Near Eastern Studies and Creative Writing from Princeton University. She speaks English, Hebrew, and Spanish fluently and has basic proficiency in Arabic.