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Year Published: 2023
Tool or Template

Case Note Template

Case notes are important tools used to track service providers’ interactions with clients and document relevant program data. This template, developed by Switchboard, is an

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November 2, 2023
Video

Information for Afghan Nationals

This video, distributed by the U.S. Citizenship and Immigration Services, provides an overview of the 1-year filing deadline to apply for asylum. Videos in Dari and Pashto are

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October 31, 2023

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TOPIC:

Case Management, Organizational Development

SUBTOPIC:

Case Documentation

Sample Intensive Case Management Onboarding Guide

PUBLISHED BY:

DATE:

The Preferred Communities (PC) program provides intensive case management services to refugees and ORR-eligible populations with special needs within five years of arrival to the U.S. Intensive case management (ICM) staff support recipients in the areas of long-term case management, health and medical interventions, mental health interventions, and social adjustment services, among others. This Intensive […]

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best practices png

TOPIC:

Housing

SUBTOPIC:

Best Practices for Hotel Partnerships to House Refugees and Other Newcomers

PUBLISHED BY:

DATE:

Refugee Housing Solutions’ latest toolkit created in partnership with the International Rescue Committee (IRC) provides practical steps resettlement staff can take to build and maintain partnerships with hotels to meet refugee housing needs. The resource gives an overview of the benefits of working with hotel partners and outlines step-by-step advice for pursuing such partnerships — […]

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Screenshot 2023-11-30 at 10.47.50 AM

TOPIC:

Health

SUBTOPIC:

Health Care

Women’s Wellness: What Happens at a Women’s Wellness Exam

PUBLISHED BY:

DATE:

This video, developed by NRC-RIM, details the process of a women’s wellness exam in the U.S., covering steps from initial check-in and history taking to specific procedures like breast and pelvic exams, and Pap tests. It emphasizes the importance of these exams in early detection and management of health concerns and encourages open communication with […]

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Screenshot 2023-11-30 at 10.34.16 AM

TOPIC:

Health

SUBTOPIC:

Health Care

Women’s Wellness: Understanding Your Rights as a Patient

PUBLISHED BY:

DATE:

This video, developed by NRC-RIM, explores patient rights in the U.S. healthcare system, focusing on dignity, non-discrimination, privacy, and the use of interpreters. It emphasizes the right to privacy, the need for medical confidentiality, and the ability to request female providers and interpreters. This video is available in Dari, Pashto, and English. Learning Objectives: Understand […]

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Screenshot 2023-11-30 at 10.21.29 AM 1

TOPIC:

Health

SUBTOPIC:

Health Care

Women’s Wellness: Introduction to The Woman’s Wellness Exam

PUBLISHED BY:

DATE:

This video, developed by NRC-RIM, provides an overview of the women’s wellness exam, emphasizing its significance in early disease detection and management. It introduces various healthcare providers like OB-GYNs and nurse practitioners, explaining their roles in conducting these exams. The video is in Dari, Pashto, and English., Learning Objectives: Understand the components and importance of […]

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SSI Cover Pic

TOPIC:

Case Management, Immigration Legal Needs

SUBTOPIC:

Program Eligibility

Supplemental Security Income (SSI): An Introduction for Service Providers

PUBLISHED BY:

DATE:

Hosted on November 7, 2023, the training was delivered by Sarah Clarke, MSPH, coordinator for the Society of Refugee Healthcare Providers and co-organizer of the North American Refugee Health Conference; Bayle Conrad, MPH, a Program Coordinator in the Equity, Diversity, and Inclusion Department at Harborview Medical Center; and, Kara Friesen is the Associate Director of […]

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Case Note Template Image

TOPIC:

Case Management

SUBTOPIC:

Case Documentation

Case Note Template

PUBLISHED BY:

DATE:

Case notes are important tools used to track service providers’ interactions with clients and document relevant program data. This template, developed by Switchboard, is an example of how case notes may be standardized for your program. This template is intended to be customized to align with your program’s unique needs and compliance requirements. This document […]

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Employment

TOPIC:

Employment, Immigration Legal Needs

SUBTOPIC:

Employment Authorization Documentation Reference Guide for Refugee Service Providers in the U.S.

PUBLISHED BY:

DATE:

This guide, developed by Switchboard, seeks to clarify the types of documents that Office of Refugee Resettlement (ORR)-eligible populations can use for Form I-9, offer alternative document combinations where applicable, and confirm instances when clients must wait to receive a specific document.

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