Client-Centered Practice Fundamentals
Roundtable Overview
Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and how it supports both clients and staff. We will review the core principles of strengths-based, culturally responsive, and trauma-informed approaches that enhance client-centered practice. Participants will engage in case scenarios and interactive activities to practice client-centered skills and build confidence in working directly with refugees and newcomers.
After participating in this event, learners will be able to:
🌱Identify the purpose and principles of a client-centered approach to refugee service delivery and how it supports both clients and staff
🤝Describe strengths-based, culturally responsive, and trauma-informed approaches that center refugee clients in service provision
🎯Implement client-centered approaches to communicating with newcomers, setting service provision goals, and making referrals
About this webinar
Cost: Free
Length: 60 Minutes
Level: Introductory
Wednesday, June 17, 2026
2:00 – 3:30 PM ET
11:00 – 12:30 PM PT
Please use a time zone converter to determine your local time for this webinar
Who Will Benefit?
- Front-line service providers working with refugees and newcomers
- Supervisors and staff supporting front-line service providers
- Those new to refugee service provision or looking for a refresher on fundamentals
Client-Centered Practice Fundamentals
Roundtable Overview
Service providers are often drawn to refugee work by a genuine passion to support and uplift newcomers. Yet complex responsibilities and demanding caseloads can make it hard to keep clients at the heart of the work. This webinar will explore what client-centered practice means in the context of refugee and newcomer programs and how it supports both clients and staff. We will review the core principles of strengths-based, culturally responsive, and trauma-informed approaches that enhance client-centered practice. Participants will engage in case scenarios and interactive activities to practice client-centered skills and build confidence in working directly with refugees and newcomers.
After participating in this event, learners will be able to:
🌱Identify the purpose and principles of a client-centered approach to refugee service delivery and how it supports both clients and staff
🤝Describe strengths-based, culturally responsive, and trauma-informed approaches that center refugee clients in service provision
🎯Implement client-centered approaches to communicating with newcomers, setting service provision goals, and making referrals
About this webinar
Cost: Free
Length: 60 Minutes
Level: Introductory
Wednesday, June 17, 2026
2:00 – 3:30 PM ET
11:00 – 12:30 PM PT
Please use a time zone converter to determine your local time for this webinar
Who Will Benefit?
- Front-line service providers working with refugees and newcomers
- Supervisors and staff supporting front-line service providers
- Those new to refugee service provision or looking for a refresher on fundamentals